By : 'Annabelle' Services : Letting( As a Prospective Landlord/Tenant ) Would you recommend ? : No Postcode : N1
12 Jan 2021
People found this helpful2
Not even worth a star.
Whilst Mohammed was polite, unfortunately, we found our relationship with him very unproffesional. This was due to him providing misleading information on the initial viewing of the property which, following the acceptance of our offer, was then changed.
We were... Read Full Review
Annabelle & Alex said about Martyn Gerrard
Services : Letting( As a Prospective Landlord/Tenant )Date: 12th Jan 2021
Not even worth a star.
Whilst Mohammed was polite, unfortunately, we found our relationship with him very unproffesional. This was due to him providing misleading information on the initial viewing of the property which, following the acceptance of our offer, was then changed.
We were promised a full refurbishment of an apartment (new carpet and full re-paint) however the final offer was only a 'clean' of the apartment with no adjustment to the original asking price.
Following our 'accepted offer' in the midst of contractual negotiations surrounding the lack of refurbishment, we were told it had been given to someone else due to someone else providing a higher offer.
You are not even safe when your bid has been accepted. Be very wary.
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AVOID AT ALL ...
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1 Star Review
By : 'Phoebe' Services : Letting( As a Tenant ) Rent PCM : £1600 Would you recommend ? : No Postcode : N12
22 Jul 2020
People found this helpful2
AVOID AT ALL COSTS.
As a student tenant, me and two other students rented from MG and are considering going to court with them. For 8 months they’ve failed to show us contracts for the house we’ve been staying in, stating they needed security deposits (£700+) before... Read Full Review
Services : Letting( As a Tenant )Date: 21st Jul 2020
AVOID AT ALL COSTS. As a student tenant, me and two other students rented from MG and are considering going to court with them. For 8 months they’ve failed to show us contracts for the house we’ve been staying in, stating they needed security deposits (£700+) before contracts could even be drawn up!!! As our time has come to an end in the flat, no contract has been shown and they’re claiming we’ve been living there illegally, and that I didn’t state I wasn’t renewing my contract. I had stated it WITH REPLY over 75 days ago, well within the two month contract clause. No communication from MG to the two newest tenants, completely in the dark but told we have to pay at least two months more rent before we’re allowed to end contract! Absolute joke. Wouldn’t touch this place again with a 10 foot pole.
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Great service from Jenna, ...
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5 Star Review
Jenna
By : 'Julie' Services : Other Would you recommend ? : Yes Postcode : CV32
17 Mar 2020
People found this helpful0
Great service from Jenna, absolute pleasure to work with. She was extremely helpful and efficient throughout the whole sales process.
I would happily recommend using... Read Full Review
Great service from Jenna, absolute pleasure to work with. She was extremely helpful and efficient throughout the whole sales process.
I would happily recommend using Jenna!
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HOUSE ...
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5 Star Review
Martin
By : 'Andrew' Services : Sales( As a Vendor ) Sold price : £385000 Would you recommend ? : Yes Postcode : N11
2 Feb 2020
People found this helpful0
You might be searching for a new home but you do not need to search for an excellent estate agent. It's Martyn Gerrard. Stewart and Kyri have excelled in providing a friendly, empathetic and personal service. I have not been regarded as a mere client. They have done their utmost to keep me... Read Full Review
You might be searching for a new home but you do not need to search for an excellent estate agent. It's Martyn Gerrard. Stewart and Kyri have excelled in providing a friendly, empathetic and personal service. I have not been regarded as a mere client. They have done their utmost to keep me informed and advised! Stewart and Kyri are supremely professional and astute. I am extremely grateful to them and MARTYN GERRARD for making the sale of my house a relaxed, calm and stress free experience! My valuation ... 5 STARS!
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PLEASE ...
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1 Star Review
By : 'E' Services : Letting( As a Tenant ) Rent PCM : £1300 Would you recommend ? : No Postcode : N3
8 Jul 2019
People found this helpful1
PLEASE READ:
Very unprofessional, canoodle with landlords to try and make a maximum profit possible off tenants. My boiler has not worked since the beginning of the tenancy resulting in my baby, teenage son, and partner all falling ill throughout the winter months. although this was highlighted... Read Full Review
Services : Letting( As a Tenant )Date: 7th Jul 2019
PLEASE READ: Very unprofessional, canoodle with landlords to try and make a maximum profit possible off tenants. My boiler has not worked since the beginning of the tenancy resulting in my baby, teenage son, and partner all falling ill throughout the winter months. although this was highlighted on many occasions nothing was done until I began to LEGALLY hold back the rent for repairs.
They are quite incompetent when it comes to advising you on your renting rights by law, and often make mistakes or change their advise by using another colleague as a scape-goat. Extremely dis-honest, and not worth renting with them as although they make it easier in the beginning stage to secure the contract it definitely ends up to be too much hassle.
They tried to charge a ridiculous move out fee when exiting the property I had been fighting to leave from day 1 (as I had no boiler, the house was old, the furniture falling apart, along with other issues), I had the direct approval from the landlord who decided to change her mind almost immediately after discussing and being advised by the agents. Then it became a tit for tat game between the agency and the landlord for many many weeks. This eventually turned into a possession order (not sure why when I was being forced to stay in the property and threatened with a 1200 landlord commission fee to stop me from vacating weeks before).
Upon exiting the property I know 200% that the property was left in a better condition then when it was let out to me. The landlords old grubby furniture was so tattered she even requested if we wanted the furniture removed when we first moved in. To my absolute horror and disgust they passed a bill over at the end of tenancy to say they would like me to renovate the old grubby accommodation by painting the entire house, removal and replacement of disgusting tattered sofas, and worn outdated carpets. Please bare in mind my tenancy was no more that 20 weeks and I am a worker barely in the house I rent and pay for, there is NO WAY this much damage could have been done within this amount of time. Fortunately their estimates were rejected on a number of occasions by an independent agency and they had no option but to reduce their ridiculous unrealistic amount.
They also put a bill in for cleaning, I have my own company and have paid a qualified cleaner to clean the property. to add to the mess they created they also tried to add additional fees for this, but this too was rejected by the independent organisation as it was an unrealistic amount and the property was not clean when i moved in. There was damp in the bathroom, there was stains on the living room wall that the landlord was happy to authorize her permission for me to repaint, but when the walls were left in that original ugly looking state both the agent and landlord thought it would be smart putting a bill in to repaint her tattered mess.....
I think that this is a callous move from both the landlord who has no shame to rent her property in such a disgusting state and then try and charge me and my family to renovate it.
STAY AWAY!!!!!!!!!!!!!!!
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Be careful, watch the fees ...
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1 Star Review
Andrew
By : 'Arvy' Services : Letting( As a Owner ) Would you recommend ? : No Postcode : N12
20 Jun 2019
People found this helpful1
Be careful, watch the fees they charging, used to be trusted agency, now seems downhill. I gave them flat to rent, was all good, tenant stayed over the year, but after we applied rolling contract as tenants werent sure on move out date. Gerards sent invoice for three months saying that they dont... Read Full Review
Services : Letting( As a Owner )Date: 19th Jun 2019
Be careful, watch the fees they charging, used to be trusted agency, now seems downhill. I gave them flat to rent, was all good, tenant stayed over the year, but after we applied rolling contract as tenants werent sure on move out date. Gerards sent invoice for three months saying that they dont proceed invoices for less than that, tenant moved out after two months. I raised the issue, Lizzy replied that they dont refund fees, thats all. Now Andrew and Lizzy from North Finchley branch ignoring my emails. Its principal, amount is small but shows a lot about them. I wanted to give them flat on the next period, never again. Be careful.
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Highly ...
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5 Star Review
Andrew
By : 'Anne' Services : Letting( As a Owner ) Would you recommend ? : Yes Postcode : N12
16 May 2018
People found this helpful0
Andrew found me great tenants very quickly. I will recommend him and the team to friends and family. They did a fantastic job with no hassle. Andrew is very reliable and trustworthy. Well done to the North Finchley... Read Full Review
Services : Letting( As a Owner )Date: 15th May 2018
Andrew found me great tenants very quickly. I will recommend him and the team to friends and family. They did a fantastic job with no hassle. Andrew is very reliable and trustworthy. Well done to the North Finchley Branch.
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I had to requeste a warrant ...
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1 Star Review
Orlando
Andrew
By : 'Matteo' Services : Letting( As a Tenant ) Would you recommend ? : No Postcode : NW14
24 Jan 2017
People found this helpful20
I had to requeste a warrant to have my deposit back. They ask for money then you wont get flat and deposit back! Stay... Read Full Review
Services : Letting( As a Tenant )Date: 24th Jan 2017
I had to requeste a warrant to have my deposit back. They ask for money then you wont get flat and deposit back! Stay away!
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terrible estate agent
I have ...
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1 Star Review
By : 'Tania' Services : Letting( As a Tenant ) Rent PCM : £1200 Would you recommend ? : No Postcode : N12
22 Jan 2016
People found this helpful12
terrible estate agent
I have been in London 14 years and I have never ever had issues with agency I was actually considered the perfect tenant but with this guys was impossible have any kind of service!
terrible I would not recommend it to... Read Full Review
Services : Letting( As a Tenant )Date: 22nd Jan 2016
terrible estate agent I have been in London 14 years and I have never ever had issues with agency I was actually considered the perfect tenant but with this guys was impossible have any kind of service! terrible I would not recommend it to anyone!
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I have very bad experience ...
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1 Star Review
By : 'Honestlondoncritic' Services : Letting( As a Tenant ) Would you recommend ? : No Postcode : N12
16 Jun 2015
People found this helpful11
I have very bad experience while dealing with them. They will charge you penalty fees if you leave property early even if there is brekage clause in contract. Very rude while talking on the phone and will talk to you in upper pitch if you try to ask them kindly.check letting contracts thoroughly... Read Full Review
Services : Letting( As a Tenant )Date: 15th Jun 2015
I have very bad experience while dealing with them. They will charge you penalty fees if you leave property early even if there is brekage clause in contract. Very rude while talking on the phone and will talk to you in upper pitch if you try to ask them kindly.check letting contracts thoroughly and avoid them if you can. Do not deal with them.
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"I felt" the whole ...
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1 Star Review
By : 'Angela' Services : Sales( As a Buyer ) Would you recommend ? : No Postcode : N12
11 Apr 2014
People found this helpful12
"I felt" the whole property buying/viewing process was very biased towards pre-selected buyers and even having submit the highest bid, my offer was not forwarded to the seller/vendor. The whole process was manipulative "*", wasting completely my time.
I "felt"t this ... Read Full Review
What agent could do to change your mind?
Follow the professional conduct which is expected from an reputable agency.
"I felt" the whole property buying/viewing process was very biased towards pre-selected buyers and even having submit the highest bid, my offer was not forwarded to the seller/vendor. The whole process was manipulative "*", wasting completely my time.
I "felt"t this agency lacks any integrity which not only harms potential buyer but also the vendors by selling some of their "hot" their properties below market value to pre- selected "buddies"
I will never use or recommend this agency for in future. Any seller should consider "another" agency.
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.